FAQ
Returns Policy
Our return policy lasts seven days from the date of delivery.
If seven days have passed since your order delivery, we cannot offer a refund or exchange for such scenarios.
A handling charge of Rs. 100/- will be applicable for all return orders. Please place an exchange order to avoid the same.
To be eligible for a return, your products must be unused and in the same condition you received them. It must also be in the original packaging condition.
Wrong product handover in return: Action will be taken based on package opening footage & will be returning the same product we have received. In such cases, the seller will not be liable for any loss & no action will be made if the customer fails to raise the query within seven days of pickup; in such cases, no refund will be offered. Several types of goods are exempt from being returned. Perishable goods such as boxers, shorts, sunglasses, leather jackets, innerwear, and socks cannot be returned.
If a product is self-returned, then the product has to reach us in 15 days.
Products that are listed as non-returnable items cannot be returned.
To complete your return, we require a receipt or proof of purchase, please do not send your purchase back to the manufacturer, there are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than ten days after delivery Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase, please do not send your purchase back to the manufacturer, there are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than ten days after delivery Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your Prakasam cotton Wallet / Original Source of payment/bank account (for COD only) within 7-10 working days.
Non-Returnable Items
Additional non-returnable items:
Gift cards
Downloadable software products
Innerwear
Used products
For additional products that are not returnable, it is mentioned in the product description.
Late or missing refunds (if applicable)
If you haven't received a refund, log in and check your account again, If you've done all this and still have not received your refund, please get in touch with us at support@ekhifashions.com.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, on few items on a conveyed sale day cannot be refunded or returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged or if the size doesn't fit well. If you need to exchange it for the same item, please login into your account and request an exchange directly. There is no additional charge for any exchange orders. The balance amount will be refunded as a gift voucher for new orders of a lower price. The exchange of products is subject to the availability of size.
Shipping
To return your product, you can do it directly through our return centre. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Self-Ship
If your Pincode is not in the serviceable area, i.e. if our delivery agents cannot come for pickup, the customer has to self-ship the product. The shipping charge will be refunded only if the customer provides the Docket Slip, It is mandatory to retain the receipt of return & produce it where necessary, maximum shipping refund amount cannot be more than Rs. 150.
Fair-Use Policy
Fair use is copying copyrighted material for comment, criticism, or parody. Unauthorised usage of photos, images, cartoons, digital art, theme, paintings, banners, articles, typography, content, writing, reviews, and software code, anything that involves somebody’s ideas, creativity, or hard work comes under fair use legislation.
Shipping, Order Tracking & Delivery
1. What is Prakasam cotton’s Convenience Fee?
We charge no additional convenience fee on our orders, All orders above Rs. 1000 are delivered for free, else Rs. 50 will be charged as delivery charge per order
2. What is Prakasam cotton’s Fair Usage Policy?
In a nutshell, fair use constitutes copying of material for a “transformative” reason. In layperson’s terms, it determines whether the material you’re borrowing from someone else has been used for a fair purpose & not to cause harm by any means to the original developer, It is mandatory to have a written approval for such usage
3. How do I check the status of my order?
You will receive an email from us once the product is dispatched. You will find the tracking number and delivery partner; you can visit the delivery website to get live delivery status; if you have a problem tracking delivery, you can contact our customer care.
4. How can I check if Prakasam cotton delivers to my PIN Code?
In each & every product package, we have provided a delivery estimation mechanism based on the pin code. Also, you will receive a tentative timeline for delivery once an order is placed.
5. How are orders placed on Prakasam cotton delivered to me?
They are delivered using third-party logistic partners; we work with leading delivery partners in INDIA to enable maximum coverage of pin codes.
6. Does Prakasam cotton deliver products outside India?
Currently, we deliver products across India. However, we have the logistic capability to deliver worldwide; please contact customer care for out-of-India addresses so that we can provide a detailed estimate of the delivery charge along with the timeline.
7. How can I get my order delivered faster?
We currently don't have the express delivery option, but we have an exhaustive logistic mechanism to ensure the product is dispatched as soon as we get the order.
8. I have received a partial item/partial order or an Untenanted/Void packet?
Depending on the location of stock in our various warehouses, a single order will be split into multiple orders for ease of transaction; we would recommend you check your orders section; if you still find something is missing, please get in touch with customer care.
Cancellations and Modifications
1. What is Prakasam cotton's Cancellation Policy?
You cannot cancel an order after dispatching the product; cancellation can be done again after the successful delivery of the product; any amount paid will be credited into the same payment mode using which the payment was made
2. Can I modify the shipping address of my order after it has been placed?
Yes, You cannot modify the shipping address of your order once the order is placed; please cancel the order before dispatch & place a new order with the right shipping address.
3. How do I cancel my Order?
Tap on the “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.
4. I just cancelled my order. When will I receive my refund?
If you selected Cash on Delivery, there is no refundable amount because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet, you will receive a refund into the source account within 7-10 days from order cancellation.
Returns and Exchange
1. What is Prakasam cotton's Return and Exchange Policy? How does it work?
Prakasam cotton's returns and exchange policy allows you to return or exchange items purchased on Prakasam cotton for any reason within the specified return/exchange period (check the product details page). Feel free to try on a product, but all we ask is that it remains unused and is preserved in its original condition along with the tags ,sticker and packaging. If a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:
Pickup: We offer free pickup service in most locations. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pickup at your location. In such cases, we will credit the shipping costs as Prakasam cotton credits, provided the product meets the return policy and you have shared a scanned copy of the courier receipt.
Once the product is returned successfully, our warehouse agent may check the return product quality; a refund will be initiated after receiving the product at our warehouse and passing a quality check. If the picked-up product does not pass the quality check, we will return it to you for a handling charge of Rs. 100. If you choose to exchange the item for a mismatch of size or receipt of a defective item, you will be provided a replacement free of cost. However, all exchanges are subject to stock availability and your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Prakasam cotton for the same or different sizes of the same style or any other item of the same or different value from Prakasam cotton within the specified exchange period, subject to your address being serviceable for an exchange. The following EXCEPTIONS and RULES apply to this Policy:
Accessories, Innerwear, Socks, Briefs, Shapewear Bottoms, and any Lingerie Set that includes a Brief, Swimwear, Mittens, or Wrist-Bands cannot be exchanged or returned.
Certain products like sherwanis can only be exchanged, not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged post-delivery.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (e.g., shoes must be packed in the original shoe box).
Under Exchange Policy,
If you choose to exchange the item purchased by you on Prakasam cotton within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.
If you choose to exchange an item purchased by you on Prakasam cotton for any other item of the same or different value from Prakasam cotton. In such case, if exchanged item is of a higher value, differences in amount will be charged to you. If the exchanged item is of a lower value, differences in amount will be refunded to you after the successful Pick up of the original item from you.
the Net amount paid by you (excluding instant cashback/discount) to purchase an original item will be considered to calculate the difference in the amount of the original and exchanged item, which will be payable by you or refundable by Prakasam cotton as the case may be, for an exchange.
Applicable refund for exchange will be triggered successfully post Pick of the original item from you.
Exchanges are only allowed for pin codes that are serviceable for an exchange.
Item cannot be exchanged for multiple products, and you can select a single item for exchange. At the same time, customers can exchange multiple items at a time by initiating separate exchange requests for each item.
Non- returnable products/categories cannot be exchanged.
Platform Handling Fee (defined under 'Terms of Use') does not apply to exchanged orders.
Prakasam cotton shall reserve the right to restrict the exchange of the items purchased on Prakasam cotton if a customer in any way breaches or misuse this Policy, as determined in Prakasam cotton sole discretion. If you have purchased an item with a gift/offer associated with it and wish to return the main item, you must also return the free product.
Prakasam cotton will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Prakasam cotton would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails, the product will be reshipped back to you.
2. To return a product to Prakasam cotton, please follow these steps:
You can return products purchased from Prakasam cotton within the specified return/exchange period(check the product details page for the same), except for our non-returnable and high-value products, which can only be returned for a few days.
Create a 'Return Request' under the "My Orders" section of App/Website/M-site. Follow the screens after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us based on the return mode.
We offer pickup facilities in selected locations basis our courier serviceability.
If the reverse pickup option is unavailable at your location, you can self-ship the product to us.
Pickup: If you select to schedule a pickup, please place the product in a packet, and the product must be unused and unwashed, and all the tags must be intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at pick up, and a further quality check will be conducted at our Returns Desk.Self-ship:If your area pin code is not eligible for "Pickup" mode, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed, and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of Returns desk closest to you. We have listed the addresses of the Returns desk in another section on this page. We will send you a confirmation email when we receive the shipment at our warehouse. At any time, you can track the status of your return request on the App/Website/Msite.
3. How do I place an exchange request on Prakasam cotton?
If you would like to exchange products purchased from Prakasam cotton, please follow the below-mentioned steps:
You can create an exchange for products purchased from Prakasam cotton within the specified return/exchange period (check the product details page for the same) under the “My Orders” section of App/Website/M-site. If your address is serviceable for exchange, you can proceed and generate an exchange id. Please note down your exchange id for future reference.
Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed, and all tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available at the same address selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.